Frequently asked questions
You may select up to 3 editions.
Editions that have been or are being purchased are greyed out.
Project and photo details
Who is behind this project?
THE UNIQUE SWITCH has been conceived by Luxembourgish visual artist Jean Bettingen (www.jeanbettingen.com).
The financial investments as well as the execution of the project are assured by section-f, a division of BDE PROSPECT s.a., Luxembourg.
Who is the author of the photograph?
The official author of the photograph is the project THE UNIQUE SWITCH itself as the identity of the person who triggered the shutter is of no conceptual relevance to this project.
What kind of print is the photograph?
The print is produced by using a digital exposure of the image onto real Ilford black/white photo-paper that is processed in a chemical developer and stop bath and finally extensively washed.
Why a limited edition of 1.000 prints?
An edition size of one thousand copies is large enough to be able to offer a substantial number of enthusiasts a project participation while staying in an affordable realm.
Are there no other prints in existence?
Apart from the one thousand copies bearing edition numbers from 0001 to 1000, one artist proof is in existence.
Why can I only select up to 3 edition numbers at once?
You may select up to 3 edition numbers per checkout. This limitation has been put in place in order to guarantee a more democratic access to all ranges of edition numbers. After you have finished one order of a maximum of 3 edition numbers, you may repeat the process as often as you like.
What is baryta?
Baryta is a special barium sulfate coating applied to the paper, resulting in the high tonal density and the particular gloss that has become the standard in fine art photography worldwide.
When will the donations to the charities be made?
The donations to the Fondatioun Kriibskrank Kanner and the European Cultural Foundation will be made after the project has sold out or by end of the calendar year 2017; whichever comes first.
Is my purchase tax-deductible?
No, a purchase of a THE UNIQUE SWITCH editioned print is not tax-deductible as the billing entity of the project, BDE Prospect s.a., is not an accredited non-profit organization.
Order & Payment
What methods of payment do you accept?
THE UNIQUE SWITCH accepts credit card payments (VISA, Mastercard, American Express) as well as payments via PayPal-accounts.
Is the payment method secure?
Yes, the transactions to the payment providers (Stripe and PayPal) are secured with a 256bit SSL encryption.
All payment information is directly and securely transmitted to the clearing providers, no personal payment information is stored on the project servers.
Can I cancel my order once it has been placed (right of revocation)?
You have a right of revocation without any indication of motifs of up to 14 calendar days counting as of the delivery of your print. If you would like to retract your order, please send an email to email@example.com with indication of name, edition number and contact information, stating expressively your wish to exercise your right of revocation.
What VAT is applied?
For all orders shipped to a country within the European Union, a VAT rate of 17% will be applied.
No VAT is added to any orders delivered to countries outside of the European Union. Additional costs such as customs charges and import taxes may apply. Any import declarations and related costs and taxes are within the responsibilities of the orderer.
I am a company within the EU, can I order VAT-free?
A VAT-free order for shipments to countries within the EU is not possible at the checkout as the project’s integrity demands for an immediate payment of the order.
If you qualify for a VAT-free purchase, please contact THE UNIQUE SWITCH at firstname.lastname@example.org for a VAT refund.
I live outside the European Union; can I still order my print?
Yes, you can order your THE UNIQUE SWITCH print regardless of where you live. Please bear in mind that additional costs such as customs charges and import taxes may apply if your order gets shipped to a country outside of the EU. Any import declarations and related costs and taxes are within the responsibilities of the orderer.
What currency will I be charged in?
All payments are charged in € (Euros).
Shipping & Delivery
When and how will my print be shipped?
Your order will be shipped within a few business days as a registered parcel and your signature will be required upon reception.
The print is protected in a pouch and securely transported inside a rigid Suprawell corrugated cardboard envelope.
How much does the shipping cost?
The shipping costs vary depending on the recipient’s country of residence and will be automatically added to your order.
Zone 1 – 5,80 € : Luxembourg
Zone 2 – 9,90 € : Belgium, Netherlands
Zone 3 – 12,66 € : Germany, Austria, France
Zone 4 - 15,13 € : Denmark, Finland, Italy, Portugal, Slovakia, Sweden, Czech Rep.
Zone 5 – 15,35 € : Spain, Greece, Hungary, Ireland, Iceland, Lithuania, Norway, United-Kingdom
Zone 6 – 26,38 € : Azores, Canary Islands, United-States, Madera
Zone 7 – 27,67 € : Rest of Europe, Turkey
Zone 8 – 28,96 € : Northern African countries, close Orient
Zone 9 – 35,39 € : South Africa, Brazil, Canada, China, South Korea, India, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam
Zone 10 – 37,32 € : Rest of the world
What carrier is used?
THE UNIQUE SWITCH uses exclusively POST Luxembourg and its partners as the project carrier.
Will I be able to track the whereabouts of my order?
Yes, all shipments to any of the countries listed underneath are traceable. Once your order is processed and ready to ship, you will receive an email with your unique tracking number. You can check the status of your shipment on the website www.trackandtrace.lu
Aruba, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Korea, Latvia, Lithuania, Malaysia, Malta, Mauritius, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Serbia (Rep.), Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United States of America.
What if my print arrives damaged?
If the order should arrive damaged, please contact THE UNIQUE SWITCH immediately at email@example.com in order to arrange for the return of the damaged print and for the shipment of the replacement.
All damaged and returned prints will be destroyed.